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A consumer's credit reports play a critical role in their overall financial well being. The credit scores calculated from an individual's credit report help determine if a person can qualify for a loan or mortgage, and if they do qualify, the amount of money the individual will owe once they secure that loan.

The amount of interest charged on any borrowed money is directly influenced by the borrower's credit score. It is for this reason that obtaining copies of your credit reports is so very important. Many people assume that the information being gathered about them - the information contained on their credit reports - is accurate. In far too many instances, this is not correct.

As the National Consumer Law Center points out on their website: "The credit reporting industry is big business: over 150 million Americans have credit files that are maintained by the major reporting agencies, and the largest three agencies generate more than one billion credit reports each year. Yet millions of these files contain outdated information and errors that can affect a consumer’s access to home mortgages, car loans and other forms of consumer credit, housing, employment, and even insurance".(1)

Credit Reporting Agencies, often called CRAs, are the entities responsible for collecting the information contained on an individual's credit report. CRAs are not government entities. They are huge, multinational companies that make a profit every time a bank, employer, landlord, or anyone else requests a copy of a consumer's credit report.

The U.S. Government Accountability Office (GAO) was tasked in 2003 to assess the extent of credit reporting errors and found that: "Information on the frequency, type, and cause of credit report errors is limited to the point that a comprehensive assessment of overall credit report accuracy using currently available information is not possible". (2)

The situation remains largely unchanged in 2009 and some consumers are paying a huge price for it. As Consumer Reports stated in a September 2009 article titled Big Brother is Watching: "Whether the data are accurate or not, misinterpretations can lead to higher costs for credit and insurance, or the denial of a job. They can also prevent you from renting an apartment or opening a checking account, and even from returning unwanted merchandise to stores".(3)

The problems inherent in the CRA's collection of accurate financial information is partially due to the rules, or lack thereof, that govern those 'furnishers' of information, including banks, credit card companies, state and local governments, and so on.

The National Consumer Law Center, along with the Consumer Federation of America and other advocacy groups, addressed the Federal Trade Commission (FTC) and others in 2008 and wisely pointed out: "There is no benefit to consumers from “voluntary” furnishing that is inaccurate, incomplete, unsubstantiated, or stale".(4)

While consumer groups argue that inaccuracies can be identified on over 25% of credit reports, those advocates for the CRAs and 'furnishers' of credit information believe the number is closer to 3%. Three percent of Americans adds up to millions of Americans suffering the consequences of inaccuracies contained on credit reports. These people pay more for everything through no fault of their own.

What is Credit Repair?

Credit repair refers to the efforts made to correct inaccuracies and outdated information on credit reports. Whether these repair efforts are made by individuals or credit repair services, the goal is the same - to identify and fix the errors on an individual's credit reports.

Individuals can repair their credit reports themselves; however, doing so involves complicated procedures and in-depth knowledge of the complicated laws that exist to "protect" consumers. These laws include the Fair Credit Reporting Act (FCRA), along with the Fair and Accurate Credit Transactions Act 2003 (FACT). Many consumers choose to hire others to fight for their good name and reputation, which is why the industry of professional credit repair has evolved. The credit dispute process is fundamentally flawed.

Under the rules contained in the FCRA, consumers must contact the CRAs to dispute information. The CRAs are then obliged to contact the creditors with a notice to investigate the complaint, then respond to the CRAs. This procedure is absurd.

As Chi Chi Wu, a lawyer with the The National Consumer Law Center pointed out in her testimony before the U.S. House Committee on Financial Services in June 2007: "Traditional competitive market forces therefore provide little incentive for CRAs to incur the costs to institute new procedures that ensure information is accurate or to undertake investigations to correct errors, since these activities primarily benefit consumers". (5) The CRAs work for, and make their profits from, creditors - not consumers.

The process itself is not only stacked against the consumer, but it's also extremely complicated. As reported by the New York Times, a representative for the Consumer Data Industry Association stated that 'consumers were partly to blame for the lack of detail about their discrepancies....55 to 60 percent of consumer disputes contained no supporting documentation....and most consumers who supply documentation include only standardized forms offered on a credit bureau’s Web site, rather than extensive documentation of their own'. The representative further stated: "Most consumers don’t want to work too hard to have it taken care of".(6)

In other words, it's up to the consumer to spend huge resources of time and money to correct the errors that CRAs make - at the same time as those CRAs make huge profits from that very information. This is such an outrage to consumer protection, rights and privacy that it's almost too hard to believe. Unfortunately, it's all true.

Legitimate credit repair professionals understand this situation very well. Legal credit repair services make no attempt to remove accurate, up to date information from a consumer's credit reports. They can't succeed at this because it's against the law to remove accurate information.

They don't need to. They have a huge, as yet barely tapped client base of unlucky Americans who have fallen victim to special interest groups and multinational corporations making money off their bad luck. They are the victims of politicians and government regulations that do not act to protect them.

A similar service that exists and related to the above information is that of debt or credit card consolidation. There are companies that are not always using methods that best fit their customer. But there also are good qualified debt consolidation companies that exist that really can help out their clients. The preceeding link is one in which we believe in.

(1) National Consumer Law Center website (consumerlaw.org)
(2) U.S. Government Accountability Office, Consumer Credit: Limited Information Exists on Extent of Credit Report Errors and Their Implications for Consumers, GAO-03-1036T July 31, 2003
(3) Consumerreports.org, Big Brother is Watching, September, 2009
(4) Comments on Notice of Proposed Rulemaking Pursuant to Section 312 of the Fair and Accurate Credit Transactions Act, August 2009, comment #543141-00006
(5) Testimony before the U.S. House Committee on Financial Services, Credit Reports: Consumers' Ability to Dispute and Change Inaccurate Information, Wu Chi Chi, June 2007
(6) New York Times, Faulting Credit Firms on Fixing Errors (February 8, 2009, p RE6)

 

 

 

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